WebStore Support

Quick answers for common questions about shopping, eligibility, your account, and what to do after purchase.

How do I browse or search for what I need?

Choose Personal or Unit Shop first, then browse categories or search within that shop.

Items are filtered by eligibility based on your NetID affiliation and role.

Look in My Account â†’ Order Details for license keys, download links, and guides.

Some software requires registration or activation after checkout–details are in your order.

Email webstore@illinois.edu or open a support ticket.

Open a Support Ticket