WebStore Support

Quick answers for common questions about shopping, eligibility, your account, and what to do after purchase.

How do I browse or search for what I need?

Choose Personal or Unit Shop first, then browse categories or search within that shop.

Why can’t I see (or buy) a product?

Items are filtered by eligibility based on your NetID affiliation and role.

Where do I find my downloads, keys, or instructions?

Look in My Account â†’ Order Details for license keys, download links, and guides.

What do I do after I purchase?

Some software requires registration or activation after checkout–details are in your order.

Still stuck?

Email webstore@illinois.edu or open a support ticket.

Open a Support Ticket